Submit a request

What can we help you with? This is very important, please try your best to choose the best option that matches your issue. Please use the feedback option if you have a suggestion for us...We are always happy to hear from you.

Which operating system are you currently running?

Which media player (and version) are you using with TuneUp?

Which version of TuneUp are you currently running?

Is your music stored on your computer's hard drive or externally (or both)? If you are an iTunes Match subscriber, please select one of the iCloud options to let us know.

Where did you purchase TuneUp? If you haven't purchased TuneUp yet, please select the "TuneUp Lite" option.

How tech savvy are you? We'll use this data to determine which troubleshooting steps we can send you.

Sequence must be in all CAPITALS and with dashes. (e.g ABCD-ABCD-ABCD-123456). This field is not required, but will help us locate your account more quickly on our end.

Please enter the details of your request. Please Note: As is true after most major releases, we are experiencing a high volume of support requests, and our replies are taking a bit longer than usual. Your issue is important to us, and our support team will do their best to respond to your support request as soon as possible. Thank you for your patience!

Add file or drop files here