Users running ESET antivirus and TuneUp simultaneously may experience issues during the song lookup process. Most commonly, users drag songs into TuneUp, and TuneUp immediately shows the message "done" without displaying any lookup results.
1.) Go to ESET > Setup > Web and Email > Web Access Protection > Configure > Protocol filtering > Excluded application
2.) Check the box in front of Tuneup Media to exclude it from the list