FLAC support!! : TuneUp Support

Cristina

TuneUp Support

Hi Roberto,

Thank you for writing in.

I've forwarded your suggestion on adding FLAC file format on to our development team.

We are always looking for ways to improve our software.

Regards,

TuneUp Support

February 14, 2011 04:28 pm

Dane

FLAC and MediaMonkey please.

Thank You!

March 20, 2011 11:32 pm

demerzel

I also got a huge flac collection and most of the time the metadata are missing... would be a great improvement to have flac and/or other lossless format ! more and more peole are using it every day

Thanks !

April 03, 2011 05:59 am

Jim Wal

If you add flac support I will buy a lifetime licence on the spot no questions asked

May 04, 2011 05:14 pm

Kyle

I'll toss in as well that FLAC support would be greatly helpful.

May 14, 2011 09:36 pm

after_forever

same problem 40% of my collection is FLAC witch is one of the best audio type's. sadly. tuneup and itunes dont suport the file type. witch meens i have to search for a good converter to convert the FLAC in a outher file type witch is just as good. i think itunes uses ACC instead of FLAC. i wonder if tuneup suports ACC. if so i only need to finde a good converter.

June 24, 2011 03:28 am

Jay Schnabel

YES......FLAC Support PLEASE......I would of never purchased this software if I didn't know it didn't support FLAC....Im with these guys.......Over half my library is FLAC.......Guess I should of did more reading before I purchased......)-: I mean yea Itunes doesn't support flac but media player does.........

July 31, 2011 05:07 pm

gerald zuckier

"If you add flac support I will buy a lifetime licence on the spot no questions asked"

me too!

September 14, 2011 07:10 pm

Al Sotack

I would think that support for FLAC would be high on you list of to do's -- There are a lot of us using FLAC - all the ripped CDs are FLAC only !

Please move on Flac support.

September 22, 2011 06:39 am

Rob

Yes, please. I bought the lifetime license, but I'll have to convert half of my music from FLAC to use it on them. FLAC support would take tuneup from a kind-of useful application to a really useful application.

September 22, 2011 11:14 am

Eduardo Henrique Schemith Celino

Hey, want flac support too!

September 26, 2011 06:32 pm

passie

Any news on this ?

October 13, 2011 02:03 am

Ryan

TuneUp Support

Hi everyone,

We hear your suggestions to add support for FLAC. Unfortunately, at this time we do not intend on extending support for this format.

Please let us know if you have any questions.

Best Regards,
TuneUp Media Support

October 13, 2011 01:13 pm

Doug

While that is disappointing to hear could we have an explanation of why this much sought after feature will not be taken up - and that being the case could you recommend a conversion method/tool.

B regards

Doug

October 31, 2011 01:27 pm

Ryan

TuneUp Support

Hello Doug,

While there are a number of people on this forum and in various support tickets who request the ability to use TuneUp with FLAC files, the demand is still not high enough for us to devote the resources to extend support for this format.

I absolutely agree that FLAC support would be a great addition to TuneUp. Unfortunately, we have other priorities right now that demand our attention.

Best Regards,
TuneUp Media Support

November 01, 2011 02:43 pm

Ellen Gardiner

Hello Ryan. I hear your explanation, that the development team is working on higher priority items right now, and that there's still not enough demand to move this up the list.

I'd like to do my part to add one more vote for FLAC support. I have a large collection of music in FLAC format and I also will buy a lifetime subscription to TuneUp if FLAC support is added.

Thank You

Elli

November 22, 2011 01:52 pm

Aleksandr Orlov

one more vote for this feature

December 21, 2011 12:29 pm

Jarno Pelkonen

No FLAC, no buy. Simple as that.

January 01, 2012 08:17 am

Anthony Hornby

Please add FLAC support. Its mostly useless to me without it.

February 22, 2012 09:25 pm

Andy Bauch

Again, please add FLAC support, this is a crucial feature to any user that is trying to build a music library so that tagging can be accomplished with a lossless copy of the media.

March 22, 2012 02:08 pm

Darren

Another vote for FLAC. I hope you'll reconsider working on FLAC support. I believe a great many of the people who actually take the time to clean up and organize their large music libraries are the same people who actively seek out superior quality files such as FLAC. People who don't really care about the sound quality of their files are also less likely to be a worried about precise tagging and organization for their music libraries. Most of the people I know who would actively seek out and pay for a quality music organizer are also the same people who seek out quality (lossless) files. Thanks for reading.

May 06, 2012 12:45 pm

Andy Bauch

Forget this, looks like MusicBrainz Picard is the only way to go for serious music collections.

May 06, 2012 05:53 pm

Sean Gray

Just went through the hassle of creating an account just to let you know that FLAC is essential before I'd buy this program.

June 21, 2012 06:06 pm

passie

Since flac is only a container adding support for this should not be something hard to-do.
Especially since echonest is also supports it. and as far as i know tune-up is using the db from echonest. :S

July 08, 2012 11:03 am

Steven Halpape

Read the B.S. this support guy was trying to tell me about why don't they support FLAC. Request #92546 Steven Aug 01 10:24 am I bought TuneUp last night because I saw it was offering more than Soundhound for my needs. But now it does not seem to be finding or fixing my many unknown files that are in the FLAC format. What can I do to fix this problem? Thank you. Comments User photo Fred TuneUp Support Hi there, Unfortunately TuneUp does not work with FLAC files. TuneUp can clean the file formats supported by iTunes that have a metadata substructure (ID3 tag) such as MP3 and M4A. We can't clean MIDI files, WAV files, or iTunes protected files (M4P) which come from the iTunes store (which we make the assumption already have clean data). The only solution would be to convert your library to a supported format. I understand if this is not desired or possible for you. I would be happy to issue a full refund if you choose. Best Regards, Fred TuneUp Media Support August 02, 2012 11:23 am User photo Steven Fred, Well, after considering this fact that I have 12846 files or 505 GB of FLAC files, I cannot realistically convert all of those as some are even DTS internally and some are high resolution multichannel files too. So, I really appreciate a full refund and I'll uninstall the program because it cannot realistically solve my library problems. I hope that your company will reconsider including FLAC in it's program. And I'll buy it at that time. Thank you, Steven Let me know if you need more info to credit me. I used paypal so it might be easy. August 02, 2012 11:35 am User photo Fred TuneUp Support Hi Steven, I am sorry that TuneUp did not work out for you. Thanks for giving TuneUp a try! We hope to support FLAC and other compressed media forms in the future. As these become more popular, the audio industry will also evolve and produce a new uncompressed medium that natively contain ID3 tag headers. As of now, it is just not prevalent enough. Per your request, I have issued you a refund with Transaction ID: 7U00575789353922H You should see the refund fully processed within the next 24-72 hours. Please feel free to reply to this message if there is anything else we can help you with. Thanks again for giving TuneUp a try! Best Regards, Fred TuneUp Media Support August 02, 2012 11:57 am User photo Steven Hey Fred, Thanks for the refund, I got it. You can close this problem ticket as I'm a happy camper, sort of, now. I wish to add that FLAC is already ubiquitous in the audio industry and users as it is a major format used for lossless sound files. I hope your new business competition does not get a leg up on you if they might include FLAC in their programs. So, chop chop, hurry up and just add it. It's so easy. :) Have a great day, Steve August 02, 2012 12:07 pm User photo Fred TuneUp Support There is definitely a growing demand for FLAC and other lossless file structure support among our users. We hope for "lossless" support to be added to TuneUp in a later version. I definitely understand your desire for this functionality. Please also understand that iTunes does not have native support for FLAC files which also introduces another compatibility layer. I am sure as the media community develops, Apple-Lossless and other lossless formats will one day be as widely used as MP3, AAC and a host of other formats that have now become standards over the years. I definitely understand your disappointment, but unfortunately until the audio world takes significant steps forward to match that of what mainstream HD access has done for video, we are stuck with "lossy" formats when it comes to metadata. When WAV files are recorded to an Audio CD (Still standard practice), the file headers must be stripped and the remaining PCM data is what actually makes it to the disc. The .wav standard is outdated by those standards. So this means that the lost information is not present even if you rip a CD to .wav, the extra data (metadata) is already gone. MP3 and MP4 formats however give us the ability to tag and re-link to various databases for recompiling that info. You may have noticed with FLAC files, there is an accompanying TOC that points to files. Until there is significant growth in this area, mainstream listening is still overwhelmingly "lossy" although we all anticipate that things will transition very soon. Please let me know if you have additional questions or if there is anything else that I can assist you with. Best Regards, Fred TuneUp Media Support August 02, 2012 03:06 pm User photo Steven Come on Fred are you B.S.ing me? Using Window Media Player you can add FLAC support easily with the free plugin, "WMP Tag Plus" http://bmproductions.fixnum.org/index.htm?http://bmproductions.fixn... Demand for FLAC is not growing it's already widely and highly used. I guess you guys are just trying to appease Apple by not supporting the formats that they are not supporting so people will use Apple Lossless instead so Apple can make more money by controlling what people use to listen to their music and keep them locked into their products. That's what's really going on, why can't you just say that and tell the truth? We are not stuck with "lossy" formats either when it comes to metadata. FLAC supports ID3v2 and ID3v1 and APE tags and it's lossless. Also that the metadata in a WAV file can easily be taken out and then converted to CD-TXT and saved onto the CD itself nowadays! So that's B.S. too. We are not limited to these lossy formats but only because Apple wants more control and money from people! With the price of massive storage in HDDs and other media going down all the time there is less and less need to use lossy formats that corrupt the sounds. Also, with bandwidth prices going down with time too there is continually less and less need to use lossy formats. Get with the times! And don't B.S. me, when the real story is what I've explained to you or is that what they tell you to say and you really don't know the truth? Sincerely, Steven August 03, 2012 05:11 pm User photo Steven Add a comment to this request Attach file » Record screencast » Request is solved This request has been deemed solved Aug 04

August 04, 2012 11:56 am

happygirlbaby

In order to import FLAC to iTunes, we will need to convert FLAC to Apple friendly audio formats.

If you care the quality of the output audio, converting FLAC to Apple Lossless audio is recommended. You can visit this guide for converting FLAC to Apple Lossless at http://

itunes-converter.blogspot.com/2012/02/flac-to-itunes-converter-how-to-import.html.
then import FLAC to iTunes for enjoy or for sync.

If you do not care about the quality of the music, you can convert FLAC to MP3, a versatile audio format across system and devices then import the converted FLAC files to iTunes. You can find the step by step guide at http://audioconverters.blogspot.com/2011/12/how-to-convert-flac-to-apple-lossless.html

August 10, 2012 02:14 am

Dan Downey

Add me to the list of those who want FLAC. I'd happily buy this product if it offered FLAC. I'm finding that I've outgrown iTunes and its restrictive file support and I've been ripping my CD collection to FLAC to stream from a NAS setup. With a serious collection and a high end audio system FLAC is the way to go - I will not go down the path of Apples lossless format since it is proprietary to them.

Tune Up looks to be a great set of serious tools but to exclude FLAC is shortsighted in my opinion. Please feel free to contact me if this ever changes.

August 25, 2012 08:05 am

Kosta

I also vote for FLAC support.

September 26, 2012 09:47 pm

Klewis

Why will you not support FLAC? I bought this product awhile back thinking there is "no way" that FLAC support would not eventually be added. Are you guys kidding? not important enough?? Anyone who is a music buff and cares about general hi-res storage of their music rips to FLAC. And not itunes for quality playback. itunes is used for managing an additional lossy mp3 copy syncing to devices. You say there is not enough demand- whomever is running this "poll" is sorely short sighted. For every post here asking for the feature, you can estimate there are 50 people who want the fearture but did not take the time or effort to post. Your music engine supports FLAC, and I simply cannot believe it is any monumental development effort to add the format support. You'd increase the appeal of your product 10 fold especially to the hig-end audiophile crowd (a whole new avenue of marketing for you).

October 03, 2012 06:39 am

Herojig

Add me to the list who needs flac! thx...

October 14, 2012 12:25 am

Nayr1991

This cannot work. iTunes does not support FLAC, and as WMP doesnt include native FLAC support(without the installation of codecs) there is not much TuneUP can do without supporting another media player(Mediamonkey!)

Having said that, i would love FLAC support in the future, along with mediamonkey support

October 15, 2012 03:08 pm

Tom Parsons

How about converting from FLAC To apple lossless then doing the work with tuneup then converting from Apple lossless back to FLAC?

November 04, 2012 01:28 pm

Andy Bauch

I've been using Jaikoz (http://www.jthink.net/jaikoz) on my FLAC library. Cheaper than TuneUp and does a great job. I'd recommend it.

November 04, 2012 03:24 pm

Tom Parsons

thanks will have a look, :)

November 04, 2012 03:26 pm

Tom Parsons

I know it's a pain but having experimented a bit, I still the easiest work around is to losslessly convert from FLAC to ALAC via XLD on my mac, then import into itunes, then do the work with tuneup then convert back again to flac using XLD, still lossless, doesn't take long and you get neatly organised and tagged FLAC files :)

November 06, 2012 07:21 am

Lance Goler

i use Pure Music software to be able to natively play FLAC files using ITunes as a shell. What I wonder is why TuneUP won't take the 100kb files that are in iTunes 11, as placeholders by Pure Music, and clean them when they have some metadata on them. All I get is an an error saying the file can't be found.

December 21, 2012 11:52 am

X_MAD

Another vote for FLAC and ready to buy full life time

April 09, 2013 09:14 am

passie

I tried to convert flac to wma lossless and then import the songs to tune-up.

This failed, so tune-up can't handle wma either though the manuals says so.......

May 20, 2013 03:36 am

passie

Today i tried to convert flac to m4a this worked out. Then I imported the m4a into Itunes and ran tune-up
This all worked out great the albums where recognized and songs fixed.

Then I converted the files back to flac and lost the album art. So converting back and forward is not a option. :(

May 24, 2013 10:33 am

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FLAC support!!

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