Your email address *

Issue *

What can we help you with?

- Activation Issues Log In Issues Connection Issues Cleaning Issues Cover Art Issues DeDuper Issues Lyrics Issues Concerts Issues Share Issues Crashing Issues Updater Issues WMP Issues iTunes Issues Other Issues TuneUp Mobile Pre-Purchase Question Cancelling Subscription Refund Request

Platform *

Are you using a Mac or PC?

- Mac PC

Operating System *

Which operating system are you currently running? If you're not sure, you can find out by clicking the Apple logo on the top left hand corner of your screen, and selecting "About This Mac" from the drop down menu.

• [no selection]
  • [no selection]
  • Windows
    • 8
    • 7
    • Vista
    • XP
    • Other
  • Mac
    • OS X Mountain Lion (10.8)
    • OS X Lion (10.7)
    • OS X Snow Leopard (10.6)
    • OS X Leopard (10.5)
    • OS X Tiger (10.4)
    • Other
  • Linux or Other Unix
  • Unknown OS

Media Player *

Which media player (and version) are you using with TuneUp? If you're not sure, here's how to find out: iTunes / Windows Media Player

• [no selection]
  • [no selection]
  • iTunes
    • 11
      • 11.0.3
      • 11.0.2
      • 11.0.1
    • 10
      • 10.7
      • 10.6.3
      • 10.6.1
      • 10.6
      • 10.5.3
      • 10.5.2
      • 10.5.1
      • 10.5
      • 10.4.1
      • 10.4
      • 10.3.1
      • 10.3
      • 10.2.2
      • 10.2.1
      • 10.2
      • 10.1.2
      • 10.1.1
      • 10.1
      • 10.0.1
    • 9.X
    • 8.X
    • 7.X
  • Windows Media Player
    • 12
    • 11
    • 10

Music Stored *

Is your music stored on your computer's hard drive or externally (or both)? If you are an iTunes Match subscriber, please select one of the iCloud options to let us know.

- Local Hard Drive Local Hard Drive & iCloud External Hard Drive External Hard Drive & iCloud Internal & External Hard Drive Networked Hard Drive NAS Server/RAID Storage Unknown Location

How many tracks are in your music library?

- 1-500 tracks 500-1,000 tracks 1,000-5,000 tracks 5,000-10,000 tracks 10,000-20,000 tracks 20,000-40,000 tracks 40,000-60,000 tracks 60,000-80,000 tracks 80,000-100,000 tracks 100,000+ tracks

Software Purchased *

Where did you purchase TuneUp? If you haven't purchased TuneUp yet, please select the "Free User" option.

- Online (TuneUp Website) Mac App Store Retail Store Deal Website Free User Gift

Technical Knowledge

How tech savvy are you? We'll use this data to determine which troubleshooting steps we can send you.

- Novice (Beginner) Intermediate (Technically Inclined) Expert (Technically Savvy)

Activation Code

Sequence must be in all CAPITALS and with dashes. (Ex. ABCD-ABCD-ABCD-123456). This field is not required, but will help us locate your account more quickly on our end. (Note: Mac App Store users do not have an activation code)

Description *

Please enter the details of your request. A member of our support staff will respond as soon as possible, normally within 24 hours.